Legal

Clear terms, no surprises.

The terms, privacy and compliance disclosures behind every Prospr Invest account — all in one place.

These terms govern your use of www.prosprinvest.co.za, operated by Prospr Invest (Pty) Ltd (registration number 2025/645578/07; FSP licence number 55601), registered at 7 Serpentine Road, Oranjezicht, 8001, Cape Town. References to Prospr include its subsidiaries and affiliates. Prospr complies with the General Code of Conduct for Authorised Financial Services Providers and Representatives.

Acceptance & access

By using the site you confirm you have read, understood and agreed to these terms. If you do not agree, please stop using the site. Some online services require registration and approval, and may carry their own service-specific terms that take precedence where they conflict with these.

Nature of the information

All content is provided for information only and is not investment, legal or professional advice. Seek independent advice before acting on anything you read here. Nothing on the site is an offer or solicitation in any place where that would be unlawful or where Prospr is not authorised to operate. Investments carry risk, including possible loss of capital, and past performance is not a reliable guide to future results. Prospr gives no warranty about the appreciation or liquidity of any investment.

Your information

Prospr safeguards your personal information and shares it only as set out in the Privacy Policy. Market and third-party data may be delayed or contain errors, so its accuracy and timeliness are not guaranteed.

Using the site responsibly

Third-party links are offered for convenience only and are not endorsed or controlled by Prospr.
No one may link to the site without prior written consent. Requests go to support@prosprinvest.co.za, and no reply within five business days counts as a refusal.
All site content, logos, designs and media belong to or are licensed by Prospr. You may download or print content for personal evaluation only.
You are responsible for keeping your own software and systems current and secure.
Electronic communication carries risks including interception, fraud and spoofing. Clients should be vigilant and not respond to unexpected requests for personal details or credentials. Prospr will never request your password by email or telephone. If you receive a suspicious communication purportedly from Prospr, contact us directly before acting. Prospr may request additional verification before acting on any electronic instruction.

Liability & changes

Prospr may change, suspend or withdraw any part of the site at any time without notice. The site and services are provided 'as is' with no warranties of any kind. Use is at your own risk, and Prospr and its people are not liable for any direct, indirect, incidental or consequential loss, except where the law does not allow that exclusion. Prospr may update these terms at any time, and continued use means you accept the changes.

Governing law & general

These terms are governed by South African law, with South African courts holding exclusive jurisdiction. Your rights under consumer or financial law are unaffected. You confirm you have legal capacity to agree to these terms, and minors must be assisted by a guardian. If you materially breach the terms or misuse the site, Prospr may end your access and pursue available remedies. If any provision is invalid, the rest remain in force.

Questions: support@prosprinvest.co.za

Prepared as a Section 18 disclosure under the Protection of Personal Information Act, 2013 (POPIA).

Responsible Party: Prospr Invest (Pty) Ltd, Reg. No. 2025/645578/07; FSP licence number 55601, 7 Serpentine Road, Oranjezicht, 8001, support@prosprinvest.co.za
The full PAIA and POPIA Manual is available on request and is summarised in our PAIA & POPIA Manual section below.

What we collect

Full name, ID or passport number
Contact details (email, phone, address)
Financial and banking details
Investment preferences and risk profile
Tax residency and compliance documents
Audio or video recordings, where applicable

Why we collect it

To assess and onboard you, comply with the FIC Act, FAIS and other regulations, run due diligence and risk checks (KYC and AML), administer your investments, communicate with you about products and services, and meet legal and contractual obligations. Some information is required by law, and without it Prospr may be unable to begin or continue the relationship.

Where it comes from & who receives it

Information is collected mainly from you, and sometimes from credit bureaus or screening providers, public databases and your authorised representatives. It may be shared with administrators and service providers, regulators such as the FSCA, SARS and FIC, auditors, legal and compliance advisors, and platform providers, brokers or custodians. Where information is transferred outside South Africa, Prospr ensures protection substantially similar to POPIA standards.

Pre-launch waitlist and website enquiries

Before our platform opens, you can join our waitlist or contact us through this website. We collect your name, email address, phone number, the account type you're interested in and any message you send us. We use this only to tell you when onboarding opens and to respond to your enquiry. It is stored in South Africa. Confirmation and notification emails are sent through a service provider that processes data in the European Union. You can ask us to remove your details at any time by emailing support@prosprinvest.co.za.

Your rights

Access or request a copy of your personal information
Request correction or deletion
Object to processing or withdraw consent
Lodge a complaint with the Information Regulator

Information Regulator: www.inforegulator.org.za, complaints.IR@justice.gov.za

Security & retention

Prospr applies industry-standard safeguards including encryption, secure access controls and regular risk assessments. Data is kept only as long as needed to meet legal, regulatory and operational obligations, typically five to seven years after the relationship ends.

Cookies and website tracking

Prospr's website may use cookies and similar tracking technologies to improve user experience and measure site performance. By continuing to use the site, you consent to cookies being placed in accordance with this policy. You may disable cookies in your browser settings, but some features of the site may not function as intended. No personal information is collected via cookies without your knowledge. For more information, contact support@prosprinvest.co.za.

The General Code of Conduct under section 15 of the Financial Advisory and Intermediary Services Act 37 of 2002 (FAIS) requires Prospr, as a financial services provider, to keep a Conflict of Interest Policy, make it available to clients, and put controls in place to avoid or manage conflicts.

Purpose

Conflicts of interest should be avoided wherever possible. Where they cannot be avoided, Prospr puts mitigation controls in place, manages the risk and discloses it to clients, so that clients are always treated fairly.

What counts as a conflict

A conflict of interest is any situation where a provider or representative has an actual or potential interest that could influence the objective performance of their duties to a client, prevent fair and unbiased service, or prevent the provider acting in the client's best interests. This includes financial interests (other than commission or fees, or immaterial amounts up to R1,000 per year), ownership interests, or relationships with third parties.

For example, a conflict may arise where Prospr or an employee could make a financial gain or avoid a loss at the client's expense, has an interest in a transaction that differs from the client's, has an incentive to favour another client, competes with the client, or receives an inducement from someone other than the client beyond the standard fee.

How conflicts are managed

Identify and report conflicts through annual signed declarations by the FSP, its directors, key individuals and representatives, and immediately as new conflicts arise.
Log the date and details of each conflict, whether real, existing or potential.
Raise conflicts in writing with the Key Individual or Internal Compliance Contact Person (the Conflicts Officer), and file all related correspondence in the conflicts register.
The Conflicts Officer, with the Compliance Officer where needed, evaluates each conflict and decides whether to control, avoid or disclose it. Material conflicts go to the Board and Compliance Officer.
Avoid the conflict if possible. If not, manage it with the appropriate controls and disclose it to the client in writing at the earliest opportunity.
Review identified conflicts regularly and scan for new ones to keep controls effective.

Common examples

Transactions and contracts. A conflict may arise where an employee, or their family, has a direct or indirect interest in a transaction through a directorship, shareholding, employment or consultancy. Any such connection must be disclosed without delay and captured in annual declarations.
Gifts, hospitality and inducements. Employees must not accept cash, significant gifts or hospitality. Token gifts may be accepted only if unsolicited, not given as an inducement and not a threat to integrity. A register is kept for gifts and hospitality, line-manager approval is needed to attend hospitality events, and any invitation that looks like a business inducement must be declined.
Remuneration from product suppliers. Prospr may earn commission or fees from product suppliers in connection with products made available on the platform. This creates a potential conflict of interest, which Prospr manages by ensuring all such remuneration arrangements are fully disclosed and do not influence the selection of products made available to clients. Further details are available on request from support@prosprinvest.co.za.

Roles & responsibilities

Board: ultimately responsible for FAIS compliance. Conflicts of interest are a standing agenda item at Board and management meetings.
Key Individual / Conflicts Officer (Thomas de Moyencourt): implements the policies, procedures and controls, and is responsible for identifying, recording, managing and training staff on conflicts, with adequate records from identification through to resolution.
Compliance: Compli-Serve, as compliance officer, assists in assessing conflicts and ensures monitoring is in place to catch and act on any non-compliance.
All staff and parties: must report actual, perceived or potential conflicts. Failure to do so is treated seriously.

Guiding principles

Everyone at Prospr is expected to act professionally, honestly and ethically. Conflicts are avoided where possible and otherwise controlled and disclosed, non-disclosure is not tolerated, controls and procedures are reviewed regularly, and conflicts remain a standing agenda item, all with the ultimate aim of treating clients fairly.

The FSCA sets six outcomes that providers like Prospr must meet to ensure the fair treatment of clients. Prospr is a Category 1 FSP primarily providing intermediary services. Prospr aims to protect clients' interests at all times by providing accurate information and high-quality intermediary services.

The six TCF outcomes

Culture. Clients can be confident that fair treatment is central to how the firm operates.
Design. Products and services are designed to meet the needs of identified client groups and targeted accordingly.
Information. Clients receive clear information and are kept informed before, during and after the point of sale.
Advice. Where advice is given, it is suitable and takes account of the client's circumstances.
Performance. Products perform as clients were led to expect, with service of an acceptable standard.
Post-sale. Clients face no unreasonable barriers to switch, claim or complain.

How Prospr applies them

Under the General Code of Conduct, Prospr commits to:

Disclose its licence, key individuals, representatives, authorised products, contact details, complaints process, compliance department and insurance at the earliest opportunity.
Disclose all remuneration, costs, risks and conflicts of interest.
Keep all client communication clear, concise and free of jargon.
Ensure representatives have sufficient product knowledge to accurately inform clients about products available on the platform, and that all staff understand and apply the six outcomes.
Listen to client feedback and deal with complaints promptly.
Provide clients with clear, accurate information about products available on the platform, including key information documents and fee schedules, to enable informed decisions.
Execute client instructions promptly and accurately in accordance with the client's mandate.
Provide clients with regular statements and prescribed reports on an accurate and timely basis.

FAIS regulatory disclosures

In fulfilment of the General Code of Conduct disclosure obligations, the following information is provided to clients at the earliest opportunity.

Licence: Prospr Invest (Pty) Ltd, FSP 55601, authorised under the Financial Advisory and Intermediary Services Act 37 of 2002.
Key Individual: Thomas de Moyencourt.
Authorised representatives: Details of Prospr's authorised representatives are available on request and can be verified on the FSCA Financial Services Providers Register at www.fsca.co.za.
Compliance Officer: Compli-Serve SA (Pty) Ltd.
Professional indemnity insurance: Prospr Invest (Pty) Ltd maintains professional indemnity insurance in accordance with FAIS requirements. Confirmation is available on request from support@prosprinvest.co.za.
Financial Intelligence Centre Act (FICA): Prospr complies with the Financial Intelligence Centre Act 38 of 2001. All clients are subject to identity verification and ongoing due diligence, including anti-money laundering (AML) screening, as a condition of onboarding and continued service.

This manual is prepared under the Promotion of Access to Information Act, 2 of 2000 (PAIA), which gives effect to the constitutional right of access to information, and under the Protection of Personal Information Act, 4 of 2013 (POPIA), which sets eight principles for protecting personal information. It explains which records Prospr holds, how to request access, and how Prospr processes personal information.

Availability & contacts

The manual is available on the website, by contacting the Information Officer, or for inspection at Prospr's offices during business hours at no cost. A fee applies for copies.

Prospr Invest (Pty) Ltd. CEO: Kyle Wales. Information Officer: Kyle Wales, kyle@prosprinvest.co.za. 7 Serpentine Road, Oranjezicht, 8001.

The PAIA Guide

PAIA lets a requester access records of a private body where the record is needed to exercise or protect a right. The South African Human Rights Commission Guide explains how to use PAIA and is available in all 11 official languages from Prospr or the Information Regulator.

Information Regulator (South Africa): JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001. inforeg@justice.gov.za, justice.gov.za/inforeg/docs.html

Records held

Prospr keeps records under a range of laws including the Companies Act, FAIS, FICA, the Financial Markets Act, the Financial Sector Regulation Act, the Consumer Protection Act, POPIA, tax and employment legislation. Records fall into categories such as public affairs, corporate governance and legal, financial, human resources, operations and marketing, compliance services, and IT. Some are freely available on the website, while most internal records may be withheld where they are commercially sensitive, legally privileged or confidential. Listing a category does not mean every record in it will be released.

Requesting access to a record

A personal requester seeking their own information is granted access subject to applicable law. Anyone else must meet PAIA's requirements before access is considered.
Complete and sign the prescribed request form (Appendix 3) and pay the request fee, then post, deliver or email it to the Information Officer.
Provide enough detail to identify you, your contact details, the record sought and the form of access required, plus the right you are exercising or protecting and why the record is needed for it.
If you cannot complete the form due to illiteracy or disability, you may make the request orally. Requests on behalf of someone else need proof of authority.
Prospr responds within 30 days of receiving a complete form and any fee, and confirms in writing whether access is granted or refused, with reasons.

Fees

No fee applies to a request for your own personal records. For other requests, the fees prescribed under the PAIA Regulations apply (correct as at 25 May 2025):

Request fee (per requester): R140.00
Photocopy or printed A4 page: R2.00 per page
Copy on flash drive: R40.00
Compact disc (provided to requester): R60.00
Audio transcription, per A4 page: R24.00
Search and preparation, per hour (after first hour): R145.00
Deposit, if search exceeds 6 hours: one third of the access fee
Postage or electronic transfer: actual cost

Refusals & remedies

PAIA allows or requires refusal on several grounds, including protecting a third party's privacy, commercial or confidential information, trade secrets, legally privileged documents, the safety of people or property, and requests that are frivolous, vexatious or an unreasonable diversion of resources. If a record cannot be found after a diligent search, the Information Officer provides an affidavit describing the steps taken. The Information Officer's decision is final internally, and a requester may apply to court for relief within 180 days.

POPIA: your requests

Object to processing under section 11(1)(d) to (f) using the form in Appendix 6.
Request correction, deletion or destruction of personal information under section 24 using the form in Appendix 7.
Complain to the Regulator about any interference with the protection of personal information, in the prescribed form, at complaints.IR@justice.gov.za.

The eight POPIA principles

As a responsible party, Prospr applies the eight protection principles:

Accountability (an appointed Information Officer oversees compliance)
Processing limitation (lawful, relevant and consented processing)
Purpose specification (collected for a defined lawful purpose)
Further processing limitation (compatible with the original purpose)
Information quality (kept complete and accurate)
Openness (data subjects are informed)
Security safeguards (technical and organisational measures against loss or unauthorised access)
Data subject participation (the right to access, correct or delete information)

Financial records are kept for the five-year period required by FAIS and FICA.

How Prospr processes personal information

Information is processed to render financial services, manage accounts and records, support employees, prevent and detect fraud and crime, carry out due diligence and research, manage client relationships and meet regulatory obligations. Data subjects include clients, shareholders, directors, employees, suppliers, associated companies and regulators. Where information is shared with third parties or transferred across borders, this happens only where necessary and where the recipient offers protection substantially similar to POPIA, or where the data subject consents or a contract requires it.

Operators & special information

Any operator processing data for Prospr must keep it confidential, maintain appropriate safeguards, work under a written contract, and report breaches through Prospr to the Regulator and affected data subjects. Special personal information (such as health, race, religious or political beliefs, trade union membership or criminal behaviour) is processed only in the limited circumstances POPIA permits.

Direct marketing

Direct marketing by electronic communication is prohibited unless you have consented or are already a customer. A person may be approached for consent only once, the information is used only for the purpose it was obtained for, and every marketing message must identify the sender and provide opt-out details.